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Caspian Pipeline Consortium  
Caspian Pipeline Consortium
 

<h4>1. Company Description</h4>

<p><b>1.1. </b><b>Industries in which the Company Operates</b></p>

<p>Oil delivery</p>

<p><b>1.2. </b><b>Territorial Distribution</b></p>

<p>5 pump stations and 5 offices </p>

<p><b>1.3. </b><b>Staff Numbers </b></p>

<p>About 800 employees</p>

<p><b>1.4. </b><b>Employees Who Use the System</b></p>

<p>Absolutely all</p>

<h4>2. Project Objectives<br> </h4>

<p><b>2.1. </b><b>The program has been introduced to meet the following business requirements:</b></p>

<p>Main Objectives:</p> <ul> <li>Improve staff training </li> <li>Plan and assess trainings </li> </ul>

<p><b>2.2. </b><b> Business activities that need automation</b></p> <ul> <li>Employee training </li> <li>Planning and assessments of training events </li> <li>Creation of a a Knowledge Database that contains all materials for classroom courses </li> </ul>

<p><b>2.3 </b><b>Planning for successful performance</b></p> <ul> <li>Stable system operation </li> <li>Learning portal accessible from all offices and pumping stations </li> <li>User-friendly system interface and Training Portal </li> <li>Bilingual (Russian - English) educational portal </li> </ul>

<p><img src="http://eng.websoft.ru/wb.nsf/0/54bdd5c9fc85cd87c32575770026997e/Content/0.BCA?OpenElement&amp;FieldElemFormat=gif" height="585" width="650" /> </p>

<p>Fig. 1 - Portal interface</p>

<p><b>2.4 </b><b>Creating a project plan (HR, analyze business processes, etc.)</b></p>

<p>Those responsible for project employees know the details of business processes and are well aware of requirements. </p>

<h4>3. Project Parameters</h4>

<p><b>3.1. </b><b>Time frame for implementation and project milestones</b></p>

<p>Signing the contract - December 2006 <br> Authorization phase (matters of concern that should be in the system and what should not) - until May 2007 <br> Setting up and loading the system - up to September 2007 <br> Utilizing the Russian version of Service Index - September 2007 <br> Introducing a bilingual version of the Portal to the server - Summer 2008 </p>

<p><b>3.2. </b><b>The customer project team (from IT to HR). </b><b>Roles within the team - how the interaction was directed</b></p> <ul> <li>Project Manager </li> <li>Training Specialist Department </li> <li>IT Specialist </li> </ul>

<p><b>3.3. </b><b>Main difficulties encountered during the project</b></p> <ul> <li>Much time was spent setting up the bilingual portal </li> <li>A new field in the event record that was necessary to track specialized training procedures was added with difficulty and delay </li> <li>There were difficulties in downloading the interview results to Excel - downloading the data had to be set to function automatically </li> </ul>

<p><b>3.4. </b><b>Did the time frame and cost conform to expectations?</b></p>

<p>Financial expenses were consistent. However the time period required to launch a bilingual portal significantly delayed the schedule due to setting up the bilingual system.</p>

<p><b>3.5. </b><b>What IT limitations affected project outcomes?</b></p>

<p>There were no such restrictions.</p>

<h4>4. Project Development</h4>

<p><b>4.1. </b><b>Development Plans (the automation of these business processes is planned) </b></p> <ul> <li>Regular employee testing </li> <li>Courses developed with used technical equipment </li> <li>Calculating training expenses </li> </ul>

<p><b>4. </b><b>Filling With Content: how was it accomplished?</b></p>

<p>Information about new courses and ongoing training activities was posted. Education is mainly full-time as there are many occupational courses on technical equipment. Online courses on the procedures and regulations of industrial safety, occupational safety, and environmental protection were developed. Experts from the learning department continuously perfect the above courses. </p>

<p><b>4.3. </b><b>System Support and Development Team</b></p>

<p> 2 people to administer the system</p>

<h4>5. Project Results</h4>

<p><b>5.1. </b><b>Achieved Results (quantitative and qualitative)</b></p> <ul> <li>Open Learning Portal is available at all offices and pumping stations </li> <li>The portal has become fully bilingual </li> <li>Training courses were set up using local resources </li> <li>All materials for full-time courses are posted in the Knowledge Base on the Portal </li> </ul>

<p><b>5.2. </b><b>Economic Efficiency</b></p>

<p>Formal calculations have not yet been done, but the customer's evaluation of the system is that: "the system is useful and necessary, saving the company money." For example, preparation time on individual training strategies for employees is considerably reduced. One can easily track courses the employee has taken and when, and what training still needs to be completed.</p>

<p><b>5.3. </b><b>Most Significant Results - what stands out?</b></p>

<p>It became very easy to generate data on learning statistics for the annual report. It is easy to keep track of what courses employees have not yet passed.</p>

<p><b>5.4. </b><b>Employee reaction to system implementation</b></p>

<p>In general - positive, but there are some discontented employees. For instance, some system administrators were called "spammers" for including employees in the automatic mass distribution of training activity participant lists.<br> </p>

<p><b>5.5. </b><b>Feedback from company managers on implementing the system</b></p>

<p>Management response was neutral; management simply said that the system was useful.</p>