Products and Services

<h4>1. Company Description</h4>

<p><b>1.1. Industries in which the Company Operates</b></p>

<p>Manufacture and sale of dairy products</p>

<p><b>1.2. </b><b>Territorial Distribution</b></p>

<p>17 regional distribution centers in Russia and 4 representative offices in CIS countries </p>

<p><b>1.3. </b><b>Number of Staff</b></p>

<p>More than 3,700 employees</p>

<p><b>1.4. </b><b>Personnel and Departments Using the WebTutor System</b></p>

<p>All employees</p>

<p><img src=";FieldElemFormat=gif" height="333" width="650" /></p>

<p>Fig. 1 - <a href="">Distance Learning System</a> Interface </p>

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<h4>2. Project Objectives<br> </h4>

<p><b>2.1. </b><b>The program has been implemented to meet the following business requirements:</b></p>

<p>Objective:</p> <ul> <li>Increase the availability of training in the regions </li> <li>Reduce expenses for staff training </li> </ul>

<p><b>2.2. </b><b>Which business processes should be automated (assessment, training, recruitment, accounting and training costs accounting, etc.)</b></p> <ul> <li>Invitation to distance learning course </li> <li>Distance training </li> <li>Testing learning results </li> <li>Printing certificates for completed training </li> </ul>

<p><b>2.3 </b><b>What were the criteria for successfully implementing the planning stage?</b></p> <ul> <li>Short term project completion </li> <li>Broad coverage of employees during start </li> <li>Creation of a certain number of courses by the time of system start-up </li> </ul>

<p><b>2.4 </b><b>What did the project plan involve (scope statement, analyzing business processes, etc.)</b></p>

<p>A comparative analysis was carried out of various DLS system functions. These were compared with characteristic business processes in our company. After choosing the system, a scope statement was drafted that covered specific company business processes.</p> <br> <br> <img src=";FieldElemFormat=gif" height="334" width="650" />

<p>Fig. 2 - Catalog of e-learning courses </p>

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<h4>3. Project Parameters</h4>

<p><b>3.1. </b><b>Time frame for project implementation and milestones:</b></p> <ul> <li>Preparatory work (DLS market analysis, system selection, consensus) - Mid 2007 </li> <li>Implementation (installation) of the system - February 2008 </li> <li>Setting up and populating the system - up to May 2008 </li> <li>Launching the system for commercial use - June 2008 </li> </ul>

<p><b>3.2. </b><b>The customer project team (from IT to HR). </b><b>Roles in the team, how interaction was conducted</b></p> <ul> <li>Project Manager - Part-time on the project </li> <li>IT specialist - part-time on the project </li> </ul>

<p><b>3.3. </b><b>Main difficulties encountered during the project</b></p> <ul> <li>Integrating the system with the personnel database </li> <li>Restrictions on the bandwidth for communication channels in the regions (and therefore impeding course downloads). </li> </ul>

<p><b>3.4. </b><b>Did the time frame and cost conform to expectations?</b></p>

<p>Both the expenses and time slightly exceeded estimates (approximately by 30%), but our assessment is that this was reasonable and the company was ready for such expenses and delays.</p>

<p><b>3.5. </b><b>What IT limitations affected project outcomes?</b></p> <ul> <li>Integrating the system with the personnel database </li> <li>Restrictions on the bandwidth for communication channels in the regions </li> </ul>

<h4>4. Project Development</h4>

<p><b>4.1. </b><b>Development Plans (the automation of these business processes is planned) </b></p> <ul> <li>Further development of a mandatory e-learning, increasing the coverage of staff training </li> <li>Expansion of the e-learning course library </li> <li>Partial translation of materials for full-time training courses in electronic form that the participants will need to pass before and/or after training </li> <li>Using a virtual classroom for on-line seminars and conferences </li> </ul>

<p><b>4. </b><b>Filling with Content: how was it accomplished?</b></p>

<p>Developed online courses for:</p> <ul> <li>Computer skills </li> <li>General competencies </li> <li>New employee adaptation </li> <li>Courses on internal company processes </li> </ul>

<p>Local company specialists developed a course for new employees, the remaining courses, at the moment, have been ordered from outside developers.</p>

<p><b>4.3. </b><b>System Support and Development Team</b></p>

<p>The portal administrator is responsible for system support and development. If necessary the company IT specialist will be involved.</p>

<h4>5. Project Results</h4>

<p><b>5.1. </b><b>Achieved Results (quantitative and qualitative)</b></p> <ul> <li>Open Learning Portal, available in all regional offices </li> <li>During the first 3 months of operation, employees underwent more than 1,000 training hours via the Portal. </li> <li>Required courses were assigned to employees (an adaptation course and courses on computer skills) </li> <li> Courses for new staff were created in-house </li> </ul>

<p><b>5.2. </b><b>Cost Efficiency</b></p>

<p>Purchasing an e-learning system cost the company less than full-time training programs (when ordering a new electronic course, the cost benefit of purchasing it is always calculated to justify its need). </p>

<p>Distance learning is the only training option for some fields (computer skills, company history). </p>

<p>It may also be noted that the significant advantage of distance learning is the standardization of taught information (which cannot be achieved through full-time training) and the ability to simultaneously reach a large number of employees. </p>

<p><b>5.3. </b><b>Most Significant Results - what stands out?</b></p>

<p>Initiating compulsory e-learning for staff.</p>

<p><b>5.4. </b><b>Employee reaction the system implementation</b></p>

<p>The reaction is very positive. The staff in the regions are particularly pleased as DLS is the only opportunity that allows them to study at their convenience, without missing work and without the cost of travel expenses.</p>

<p><b>5.5. </b><b>Feedback from company managers on implementing the system</b></p>

<p>Management response was largely positive.</p>