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Frequently Asked Questions  
Frequently Asked Questions
 

Что наши заказчики говорят о системе WebTutor?
Почему они выбирают решения WebSoft?

Узнайте 10 ключевых причин

How long does it take to install the system?

As a rule, system installation and implementation takes from 3 to 6 months. The time frame for implementation significantly depends on such factors as the degree of integration with the customer's IT infrastructure, the number of assigned modules, and the number of system settings required. For more information, please see "System Implementation"

Is the system located on the internet or intranet?

The system can be installed on the customer's network (usually big companies use this option). Depending on security settings, the system can be accessed via the internet or through the corporate network. If a customer wants to outsource its system server support, we can offer rental or hosting of our servers via the internet.

What IT professionals do I need? Is a dedicated IT specialist required for system maintenance?

Depending on the degree of integration with IT infrastructure, there may be a need to consult experts on networks, databases, mail systems, accounting systems, personnel, etc. during the system implementation. For more information, please see "System Implementation" We also recommend that you involve the coordinator of the IT department during implementation to help organize interaction between IT professionals and the WebSoft customer support team. After establishing the system, a dedicated IT specialist for system maintenance is not required. In most cases, the system (along with many others) is supported by the corresponding service within the company's IT division.

What are your pricing criteria? How much will a system for 1,000 users cost?

The cost of the system does not dependent on the number of users. Doubling or tripling the number of employees using the system will not cost extra. The cost of the system depends only on the set of enabled modules. If you purchase the program with a set of modules, and you decide you would like to automate the system further, you can always purchase additional system modules.

What server specifications are needed for 500 (1,000, 2,000, ...) concurrent users?

In order to evaluate hardware requirements, customers must delineate their business requirements for the system. Business requirements should include an assessment of the number of users, a list of operations needed to be performed, as well as the performance duration of these operations. Sample business requirements: 1 hour in the system will include 1,000 employees, each opening the portal home page, course catalog, applying for training, and accessing up to 30 pages of training materials. Please refer to "System Performance" for more information. For example: to implement the above business requirements, you only need a server that runs Windows 2003, has 3GB of RAM and a Xeon dual-processor (or dual-core processor).

What system support is included?

Standard system support includes: consultations by phone and e-mail, updated versions to the program, access to the customer portal. For more information, please see "Technical Support"

How will you update our system to a new version?

Standard support includes updating system versions. If you have valid technical support and access the client site or receive a notice through our e-mail list about new versions for the system, you can contact technical support and get a link to download the system updates over the internet. Installing the update usually takes no more than 1 hour. All previously made settings and data are stored when you upgrade. For more information, read the section "Technical Support".

How many new employees should we hire to operate the system?

It depends on what modules you implement. When implementing a distance learning system, you will likely need at least one expert who will be responsible for developing and/or integrating new courses into the system, publishing educational materials on the site, designing tests, setting training objectives, and managing reporting. Since these are new functions, you will need a new employee to address them. Generally, there is no need to involve new experts when the automation of the training center takes place (unless the training center is created "from scratch"). Prior to introducing the system, financial accounts were probably tracked on paper or in Excel files. The same people who did this "the old way" will keep records in the system, but it will be easier and more convenient to do so. All told, the automation of assessment procedures significantly reduces the effort required to administer it. It is possible to get by with fewer employees while performing similar, or even larger quantities, of assessments.

Can we integrate the system with 1C (Boss-Kadrovik, SAP, ...)?

Yes, and not just these systems, but also with any other. A list of systems which have been successfully integrated with WebTutor can be found in "System Architecture".  Integration is carried out using the "External Systems Gateway".

How do we learn to operate the system?

All clients purchasing the system receive documentation for working with it: e-learning courses on system administration, access to the knowledge base on the customer portal, as well as access to webinars. More information is available in the "Learning section"

What should our employees know in order to operate the system?

System administrators (usually HR-department staff) are not required to have any special knowledge or even additional programming skills. It is sufficient to be an experienced computer user and know office applications. A willingness to learn new technologies is always a plus. It is desirable, though not necessary, to be familiar with HTML formatting and working with graphic editors.

Can I lease the system?

Yes, it is possible to rent the system. Please see the "Software Rental" section.

We (HR) would like to introduce the system. How do we justify the need for it to our managers?

Introducing the program not only benefits the HR-department, but also other groups of users, including top management. Implementing distance learning modules or the "Virtual Classroom" can be justified because they reduce the cost of corporate training and quickly pay for themselves.